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Those
Software-Houses which have begun distributing upgrades
and supplying supplementary service over internet to
their registered customers have found in WEBIDENTITY
the optimum solution to the problem: every legally
purchased copy of the software will be associated with a
single WEBIDENTITY key which will allow access to
the protected site from which upgrades can be
downloaded, where technical support is available through
mailboxes or protected forms: offering customers these
services over internet means totally automating the work
of the technical support staff as well as the task of
getting upgrades out to customers.
The
advantage of supplying services over internet (rather
than the widely used direct, remote connection via modem
for example) means first of all lower costs (internet is
always available at the cost of a local telephone call),
moreover, when it comes to customer fidelity, a service
offered over internet is perceived as being significant
added value. To be able to use technical support and
other services over internet means considerable savings
for both the client and for the software house.
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