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Background
Orange is one of Israel’s largest cellular telephone companies (more than a million active subscribers) and is part of the multinational Orange Group. In order to gain the competitive edge in a highly competitive marketplace, Orange maintains hundreds of sales points, customer relation’s counters, and service stations throughout the country. This service infrastructure requires rapidly increasing investments in manpower, archiving and paper work, not to mention man-hours.
Challenge
While Orange is fully automated and supported by its own database and LAN and WAN networks, documents and customer relation’s services still involve paper work. Countless forms have to be filled in and these cover a multitude of subjects from registration of a new customer, technical service requirements, to special customer needs. The company recognized the need for an acceptable, reliable and efficient system that would maximize financial and commercial activities by improving the flow and control of documents, and in addition, would ensure personal authentication wherever required. WonderNet provided the solution that answered all these requirements.
Response
WonderNet’s API (Application Program Interface) fully interfaces with Orange’s existing systems and required no changes in the organization’s business practices. Penflow™ technology enabled the establishment of a management infrastructure for paper-free workflow management and improved document processing. By including authentication into the authorization processes and document workflow, document completion by clients and agents were translated into secure, fast, web-based procedures. Document duplication was eliminated as well as the need for extensive document archives. Efficiency and security of applications were enhanced. The system also included an automatic system for point-of-sale transactions as well as audit trailing.
Wide Benefits
WonderNet’s solution brought Orange immediate returns on investment by substantially reducing the cost of paper work, scanning, archiving and manpower from the day of installation. In addition, the system also provides the infrastructure for m-commerce applications planned by Orange for the near future. In the critical area of customer relations, the reduced waiting time at counters and the convenience of remote and secured document handling all added to the company’s image.
Technology
Based on a highly sophisticated patented algorithm,
Penflow™ offers a reliable and secure solution for signing documents and authenticating the identity via a handwritten signature. The technology dynamically learns the variations of each signature and by
analysing biometric parameters such as pressure, acceleration, speed, and rhythm, it creates a unique personal profile, which is updated and fine-tuned with the natural fluctuations that occur in each person’s signature.
WonderNet solutions comply with standard international electronic legislation and support
PKI. The system is easy to use and requires no staff or customer training, nor any alteration in signing modes or habits. An off-the-shelf product, Penflow™ is endorsed by financial, military and legal institutions.
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